60 Eagle Drive
Winnipeg, Manitoba R2R 1V5
Phone: (204) 631-1319
If email is not an option, fax:
Time Limitations For Filing Claims
Maximum Liability/Declared Value of Shipment
Indicating a declared value exceeding $2.00 per pound or $4.41 per kilogram will result in a surcharge being applied to the freight bill in accordance with Gardewine’s General Rules Tariff.
A consignee should not refuse to accept a shipment due to damages or being partially short. When practical, the shipment should be accepted. Legally, it is the claimant’s duty to mitigate any loss by all reasonable means including keeping the damaged product for a discounted price or having the goods repaired. Reducing the loss will help expedite settlement of the claim. Should it become necessary to claim the full value of the merchandise concerned, all damaged or distressed material should be retained until claim settlement is achieved. This allows the carrier the right to recovery of the goods for salvage purposes, if deemed appropriate.
Delivery Receipt Signatures
All Discrepancies regarding damages or shortages must be noted and identified on the carrier’s delivery receipt copy at time of delivery. Notations such as “Subject to Inspection”, “Possible Shortage”, “Possible Damage” do not constitute a proper damage or shortage signature, and do not entitle you to file a claim.
It is in the interest of the shipper to ensure their property is properly protected for shipping while in transit. If the goods are insufficiently packed or otherwise secured, the shipper must bear the resulting loss of damage.
Concealed Loss or Damage
Burden of Proof
In a concealed damage or shortage claim, the claimant has the burden of proof. The claimant must prove that the damage or shortage was caused by Gardewine, as opposed to other parties who handled the goods.
To arrange an inspection, please contact the Gardewine terminal in your service area or email email@example.com.
The Inspection Report is not an official notice of claim. Written notice must be sent to the carrier within 60 days from date of delivery. The inspection report is only a statement of facts, not an admission of liability. Salvage must be retained until the claim is concluded.
Claim Investigation and Handling
Upon receipt of your claim, an acknowledgement will be issued by email identifying the file number assigned, and requesting submission of any required documentation not received with the claim.
Gardewine realizes that a lost or damaged shipment causes inconvenience to you and your customers. Every effort will be made to complete the claim investigation with the least possible delay. We ask you to appreciate, however, that some investigations can be more difficult and time consuming. Please allow us a minimum of 45 days to settle your claim.